FAQ

How long will it take to make my wedding dress?

We know timing is everything, so we typically recommend our brides begin the dress process about three months before their wedding date. However, if you're getting married next month (wait, what?!), we'll try and accommodate your request and submit your order as a "rush order" so you can receive your dress in time. Just make sure to contact us asap.

What can I do if I am unhappy with my online order?

Thanks for letting us know and we are sorry you feel this way. We always do our best to accommodate all customers. Send an email to customerservice@mademoiselle-bridal.com and we will be happy to assist you, asap. Please note that all our products are made to order and we cannot offer you a full refund. However, we can certainly help you with alterations and make small changes to your garment.

I need a dress for an event next month. How long will it take for me to receive my online order?

Once your order is in our system, our highly skilled team sits together to begin the creation process. Therefore, we cannot guarantee delivery sooner than 30 days after the initial order date. However, we always try and accommodate our clients, so please send an email to customerservice@mademoiselle-bridal.com if you need your order in a shorter timeframe and we will do our best to assist you.

What if I need to change or cancel my order?

Orders can be cancelled within 24hrs of being made. Orders may not be modified/cancelled once the parcel has been processed. 

What if I have a question about my order?

For any inquiries about your order please email us at customerservice@mademoiselle-bridal.com

What is your return policy?

We kindly offer returns within 7 days of item reception. After that all made-to-measure, custom pieces can only be exchanged. 

For all returns and exchanges, we have a seven-day policy. If you wish to return or exchange an item, please contact us as soon as possible, within seven days after your shipment arrives. 

A restocking fee of $200 will be applied to each product that is returned. All returns and exchanges require approval. Please contact us at customerservice@mademoiselle-bridal.com and we will get back to you as soon as possible. All exchanges are free and not subject to our restocking fee. Any shipping costs related to the returned products are non-refundable. 

Does is take longer if I order made-to-measure? 

Each gown is made-to-order. Once you place an order, we will begin creating it. Orders are usually being shipped within four weeks after your purchase. 

Can I cancel an order?

Due to the handmade nature of the gowns, cancellations are subject to $200restocking fee on made-to-order dresses.

Is the payment secured?

Whether Paypal, or directly with your credit card Visa or Mastercard, payment on our site is 100% secure. All information exchanged to process the payment is encrypted using SSL. This data can not be detected, intercepted or used by third parties. They are also not stored on our computer systems.

What currency does your site use?

We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in US dollars. In those cases, the conversion is handled by your financial institution.