Returns & Exchanges

Conditions for Returns

1. In order to return your order free of charge you must reach out to us within seven (7) days of delivery to be eligible to exchange your item or return for a refund. 
2. All returned items must be unused, unworn, and in their original packaging. If your item is not returned in its original condition, the item will be shipped back to you free of charge.
3. Customized or altered items cannot be returned unless they have a manufacturing defect.

Damaged or Defective Items

If by any chance you received a defective, damaged, or incorrect item, no worries! Please contact us at customerservice@mademoiselle-bridal.com, within seven (7) days of receipt of the item, indicate your order number (order number will appear clearly in your confirmation and shipping emails or on your packing slip), and indicate the issue. We will do our best to replace defective, damaged, or incorrect items. 

Exchange Policy

If you wish to exchange an item for a different size or style, please contact our customer support team at customerservice@mademoiselle-bridal.com. We’ll assist you in finding the right replacement and guide you through the exchange process, free of charge. You have seven (7) days to reach out from when your item has been received.

Refunds

Once your returned item is received and inspected, we’ll initiate a refund to your original payment method. Please allow 30 business days for the refund to reflect on your account.

Changes and Cancelations

To change or cancel orders, please reach out to us as soon as possible at customerservice@mademoiselle-bridal.com to avoid it being shipped out to you and having to go through our return process.

About our Policy

This Delivery and Returns Policy was written with care and consideration, in order for you to have the best experience whilst purchasing your new Mademoiselle Bridal item via our website available at: mademoiselle-bridal.com. This Policy describes our delivery, return and exchange guidelines, designed to enable you to fully enjoy your shopping experience and have the pleasure of trying on your purchased Item comfortably from your own home. Please read this Policy carefully before submitting an order via our Website, and feel free to contact us at customerservice@mademoiselle-bridal.com before placing your Order, if you have any questions related to this Policy.  By submitting an Order, you expressly acknowledge and agree that you are entering a legal agreement with us and have understood and agree to comply with, and be legally bound by, this Policy and General Terms. The Terms of Use, Privacy Policy and General Terms and Conditions of Sale shall be referred to collectively as the “Terms“. This Policy is an integral part of, and subject to the Terms. You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by this Policy and the Terms, please do not submit and order. You may have certain cancellation or return rights governed by local legislation. Nothing in this Policy will affect your statutory rights.